Support

Need help with TrackR? Pick the closest match below. We are a small team — usually one human — so replies come from a real person and not a ticket bot.

Bug reports and crashes

Email support@ridetrackr.app with:

• What you were trying to do
• What happened instead
• iOS version and device model (Settings → General → About)
• A screenshot or screen recording if you have one

Account, sign-in, or data issues

Email support@ridetrackr.app. Include the email address tied to your TrackR account. To delete your account, see Delete your account and data below.

Delete your account and data

You can delete your TrackR account yourself, any time, from inside the app:

1. Open TrackR and go to Settings.
2. Tap Data & Storage.
3. Tap Delete Account and confirm.

Deletion happens right away and cannot be undone. Can’t sign in or no longer have the app? Email privacy@ridetrackr.app from the address on your account and we will delete it for you.

What is deleted

• Your profile, username, and profile photo
• Your ride logs, ratings, and notes
• Your posts, comments, polls, and messages
• Your friends, blocks, and notification settings
• Your park visits, including step and distance data
• Your game scores and leaderboard entries
• Your feedback and any screenshots you sent

What is kept, and why

• Purchase records (amount, date, tier, and Apple transaction identifiers) for 7 years, because US tax and accounting law requires it. They hold no ride logs or community content.
• Reports you filed or that were filed about you, kept as a safety record. Your name and any details you wrote are removed from reports you filed.
• Meetups and crews other members joined are handed to another member so they keep working. Photos you submitted to the Photo Reward Program stay with your name replaced by “Deleted user”.
• Aggregate statistics such as a coaster’s average rating, which can’t be traced back to you.

See Privacy Policy section 4 for the full details.

Privacy questions or data requests

Email privacy@ridetrackr.app. See the full Privacy Policy for what we collect and how we handle it.

Legal, DMCA, or trademark notices

Email legal@ridetrackr.app. For DMCA takedowns, follow the checklist in section 16 of the Terms of Service.

Feature requests and feedback

Same address — support@ridetrackr.app. Tell us what would make TrackR more useful to you. The roadmap is shaped by what the community actually asks for, not what we assume people want.

Response time

We aim to respond within two business days. Bug reports that affect sign-in or data integrity get bumped to the front of the queue.